Why Live Chat?
- 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue. - Kayako
- Website visitors that engage with your company via live chat are worth 4.5 times more than visitors that don’t. - ICMI
- Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. - Forrester
Partnering with electrIQ for your Loyalty Program will:
Setup Live ChatWe'll get you setup with a live chat program that integrates into your existing tech stack.
Increased Customer Loyalty, Sales & RevenueWe'll help train your team on live chat best practices to increase customer loyalty and drive sales.
Our Live Chat Process
Scale your business with 1:1 conversational marketing
We'll analyze your existing live chat set up (if you have one) and bring best practices and our vast expertise from our other client programs to the table.
We'll collaborate with your team to layout which live chat platforms make the most sense and how we'll integrate live chat into your existing customer journey.
We'll get you set up on one of our preferred live chat programs, integrate into your existing ecommerce shopping cart and account, developing triggers and segments.
We'll review important live chat KPI metrics, including revenue influenced, on a month over month basis to help us optimize and iterate off our successes.
Want the first two steps for free with zero commitment?
You'll receive an in-depth audit of your:
Live Chat Software RecommendationsWe've scoped and worked with all of the top live chat software on the market. We'll provide our top 3 recommendations to you based on your business needs and goals.
Workflow AnalysisHow are you incorporating your live chat into your customer lifecycle journey? We'll provide insights into where we see areas for improvement, bringing fresh ideas to the table.
Strategy AnalysisIs there a gap in your strategy? We've got you covered. Let's see how your strategy could be performing better.
Live Chat Health AnalysisWe'll dive into your live chat analytics to asses the performance of your existing efforts.